Frequently Asked Questions

As a start-up, we refrained from following the usual route of including a generic FAQ page that essentially regurgitates information already communicated in other pages of the website. We aim to pre-empt and address your problem(s) before you experience them.

However, should the need arise for us to answer some questions that will improve your experience on the website, it will be informed by the feedback we receive from you about the specific problem(s) you encounter.

In this regard, we hope to make your shopping experience on the website as seamless as possible. If you are left wanting for whatever reason, please write to us and we will gladly do our best to resolve the problem(s) in the shortest time possible. You can email us at support@cloudandfire.co.za if you require clarity on anything website-related.

In case you were wondering about the hero image on our home page🤔: the image of the mountains, the walk path, and the skylight speak to the size of the God we serve and the power of His ability. The magnitude of the mountains tell us He must be bigger than they are, in order to create them. The small people in contrast speak to how specific our Creator is. He is not mass producing, but a God who is an artist and an architect.